We all love progress, but no one enjoys seeing the orange barrels come out during Michigan’s road construction season. Additionally, it takes on a completely different meaning if they appear outside the front door of your small business. For business owners on Livernois, Grand River and Bagley, this has been their reality all summer. Diggers, cement trucks, backhoes and semi-trucks zoom up and down the road, park in front of their businesses and rip up their sidewalks, making it even more difficult than normal to execute a marketing strategy.
Good design is good business. One could also say, good business is good design. Every touchpoint a customer has with a business — from the visual display on a website and store fixture to the way phones are answered and customer service issues are resolved — should be designed to attract revenue and invite loyalty. One touchpoint that many businesses use to engage with customers are pop-up events.